Statement

COVID-19: Statement from Argus


The safety of our guests and our team members is paramount during this unprecedented global COVID-19 pandemic.

Argus Accommodation is committed to providing our guests travelling with new or existing bookings, including those which are non-refundable, increased flexibility to alter or delay travel arrangements by adjusting our booking policies to reflect the current global travel environment.

As a result of increasing government restrictions, Argus may be forced to reduce the availability of services in order to best protect the safety of our guests and staff.

As an independent hotel company we endeavour to provide as much flexibility for our guests travel arrangements as possible and have made the following alterations to our cancellation policies:


    COVID19 HOTSPOT DECLARATIONS:
    In the event the area from where a guest is travelling is declared a HOTSPOT by the NT Government for the purposes of travel to the NT, they will have 24 hours from the time the HOTSPOT is declared to contact Argus to cancel their reservation and provide evidence they are travelling from a HOTSPOT to receive free cancellation for any reservation due to check-in within the agreed cancellation policy period.
    If a reservation is made after a HOTSPOT has been declared, normal cancellation policies will apply.

    For any reservations due to check-in outside of the cancellation policy window, normal cancellation policies
    will apply. We unfortunately cannot extend the free cancellation period past any of our normal cancellation
    periods unless a HOTSPOT is declared within the cancellation policy period, and we are contacted within 24
    hours following the HOTSPOT declaration.

    LOCAL NT LOCKDOWNS
    In the event a lockdown period has specifically been declared for Darwin City or an Argus property is locked down by NT Government authorities due to COVID 19 concerns, all reservations made prior to the announcement of the LOCKDOWN due to check-in for the advised period of the LOCKDOWN can be cancelled free of charge and if payment has been taken, refunds should be applied.
    This will apply for as long as the LOCKDOWN period is extended.
    Normal cancellation fees will apply to any reservations due to check-in outside of the advised LOCKDOWNperiod.
    If a reservation is made after a LOCKDOWN has been declared, normal cancellation policies will apply.

    LOCAL GOV AREA LOCKDOWNS
    In the event the area from where a guest is travelling is declared to LOCKDOWN by the relevant statutory or
    federal government body, the guest will have 24 hours from the time the LOCKDOWN is declared to contact
    Argus to cancel their reservation and provide evidence, they are travelling from a LOCKED DOWN area to
    receive free cancellation for any reservation due to check-in within the agreed cancellation policy period.
    If a reservation is made after a LOCKDOWN has been declared, normal cancellation policies will apply.

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